Privacy Policy

Effective Date: October 1, 2023

1. Introduction and Company Information

Welcome to the privacy policy of Guardian Shield Insurance ("we", "us", "our"). We are committed to protecting and respecting your privacy. This policy outlines how we collect, use, disclose, and protect your personal data in compliance with the laws of the Philippines.

Company: Guardian Shield Insurance
Address: 15 Ayala Avenue, Makati City, 1226, Philippines
Email: [email protected]
Phone: +63 2 8834 5762
Business Type: Insurance

2. Data Collection and Processing

We collect personal data from you when you interact with us through our website, phone calls, emails, or any other form of communication. The types of data we collect include but are not limited to:

Name
Contact information (address, email, phone number)
Identification documents
Financial information
Insurance policy details
Claims history

3. Purpose of Data Processing

Your personal data is processed for the following purposes:

Providing insurance services and products
Processing claims and other transactions
Improving our services and customer experience
Complying with legal and regulatory requirements
Communicating relevant information about our products and services

4. Legal Basis for Processing

The legal bases for processing your personal data include:

Your consent to process your data for specific purposes;
The necessity of processing for the performance of a contract;
The compliance with legal obligations;
The protection of vital interests;
The performance carried out in the public interest or in the exercise of official authority;
The legitimate interests pursued by Guardian Shield Insurance.

5. Data Sharing and Third Parties

Your personal data may be shared with third parties including but not limited to:

Banks and payment processors for transaction purposes;
Laws enforcement agencies as required by law;
Professional advisers such as lawyers and accountants;
Select partners who assist in delivering our services.

6. Data Transfer to Third Countries

Your personal data may be transferred to countries outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data rights.

7. Storage Duration

We retain your personal data only as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

8. User Rights (Access, Rectification, Erasure, Restriction, Data Portability, Objection)

You have several rights concerning your personal data which include:
- The right to access your personal information;
- The right to rectify incorrect or incomplete information;
- The right to request erasure of your data where applicable;
- The right to restrict processing under certain conditions;
- The right to object to processing based on legitimate interests;
- The right to receive a copy of your data in a structured format.

9. Withdrawal of Consent

You have the right to withdraw consent at any time where we rely on consent to process your personal information. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

10. Right to Complain

If you believe that we have not complied with applicable privacy laws regarding your personal data, you have the right to lodge a complaint with the National Privacy Commission or another competent authority.

Last updated: 3/25/2026

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